Shipping policy

Where we ship

We currently ship to addresses in the United States, including Alaska, Hawaii and U.S. territories. We're not able to ship to other countries at this time.

Shipping costs

Order total is calculated after any discounts and before tax. Shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email when your order is placed and a second email with your tracking number once it has been dispatched. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Once dispatched, orders typically arrive within 7–14 business days. Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and can be affected by carrier delays, weather or high-volume periods; they're not guaranteed.

Tracking your order

Your tracking link is in your dispatch email. Tracking information can take 2–3 business days to update after dispatch, so don't worry if it shows no movement at first.

If your order hasn't arrived

If 14 business days have passed since dispatch and your order hasn't arrived, email hello@lenisia.com with your order number. If tracking shows the parcel is lost or stalled, we'll send a replacement or refund you, whichever you prefer. If tracking shows the parcel as delivered but you haven't received it, please check with household members, neighbours and your building's mail area first, then contact us within 7 days of the delivery date so we can help.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email hello@lenisia.com as soon as possible; we can update the address if the order hasn't been dispatched yet. We're unable to redirect parcels once they've been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we'll contact you to arrange redelivery; a new shipping fee will apply.

Damaged, defective or wrong items

If your order arrives damaged or isn't what you ordered, see our Refund Policy for how to get a replacement or refund. We cover the cost in these cases.

Subscription orders

Subscription shipments are processed and shipped on the same terms as one-off orders. Shipping costs follow the table above based on the value of each shipment.

Questions about shipping: hello@lenisia.com.