Refund policy

Every order of the Lenisia Underboob Bar is covered in one of two ways, depending on whether the bar has been opened.

Bar still sealed? You can return it for a full refund within 30 days of delivery (see Unopened returns below).

Bar opened and used? You're covered by our 30-Day Guarantee. You don't need to send anything back.

The 30-Day Guarantee

Most people feel the itch and odour ease within days, and see calmer skin within one to three weeks of daily use. If you use the bar as directed for at least 14 days and don't feel a difference, we'll refund your order.

To claim, email hello@lenisia.com within 30 days of the date your order was delivered and include:

1. Your order number.
2. A photo of the bar you've been using, so we can see it has been used.
3. A photo of the area you've been using it on.

That's it. We'll confirm the bar was used for the required period and issue a refund to your original payment method. You don't need to ship the bar back to us.

A few conditions:

• The guarantee covers one claim per customer and applies to your first order with us.
• Claims must be submitted within 30 days of delivery; requests received after that date can't be accepted.
• The guarantee applies to the bar only. Where an order was already refunded in full, no further refund is due.

About your photos. The photos you send are used for one purpose: to process your guarantee claim. They're stored encrypted, they're seen only by the team handling your request, they're never used in marketing or shared with anyone else, and they're deleted within 24 hours of your claim being closed. By sending them, you consent to us using them for this purpose. If you'd rather not send a photo of your skin, you can still return an unopened bar under the standard return policy below, but we're unable to process a guarantee claim without it.

Unopened returns

If your bar is still sealed in its original packaging, you can return it for any reason within 30 days of delivery. To start a return, email hello@lenisia.com with your order number. We'll send you the return address and instructions. Please don't send anything back before receiving these; unrequested returns can't be accepted.

Return shipping for change-of-mind returns is paid by you. Once we receive and inspect the bar, we'll confirm your refund.

Damages and wrong items

Please check your order when it arrives. If the bar is damaged, defective or not what you ordered, email hello@lenisia.com within 7 days of delivery with a photo of what you received, and we'll replace it or refund you. We cover the cost in these cases.

Non-returnable items

Because the Underboob Bar is a personal care product, opened bars can't be returned for resale and are covered by the 30-Day Guarantee instead. Gift cards, if offered, are non-refundable.

Subscriptions

You can cancel your subscription at any time from your account page or by emailing hello@lenisia.com. Cancellations take effect from the next scheduled shipment; an order that has already been dispatched is treated as a normal order under this policy. The 30-Day Guarantee applies to your first shipment.

European Union: 14-day right of withdrawal

If your order is delivered within the European Union, you have the legal right to cancel it within 14 days of delivery, for any reason. Under EU consumer law this right does not apply to a sealed hygiene product once the seal has been broken. An opened bar is covered by our 30-Day Guarantee instead, which gives you longer than the statutory period.

Refund processing

Once a guarantee claim or return is approved, the refund is issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to post it. If 15 business days have passed since approval and you haven't received it, email hello@lenisia.com.

Questions about any of this: hello@lenisia.com. Lenisia, Via delle Margherite 21, Rimini, Italy.